Returns

We have a 30-day return policy, which means you have 30 days from receiving your item to request a return.

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may return some items. Don’t worry; you can apply for a return through order management. Please read our return policy below. We will do our best to assist you.

To start a return process, don’t hesitate to get in touch with us:

1425 6th Ave, New York, NY 10019, USA

Phone: +1 (332) 252-8245

Email: support@chromeheartsofficial.store

Returnable items conditions:

Items that can be returned/refunded within 30 days of receiving must follow the criteria below:

Items are in the original packing with tags.
Items are in brand-new condition: unwashed, unworn, unused, and unaltered.
Faulty items damaged/broken or soiled upon arrival.
Items received in the incorrect size/colour.

Additional information:

Items returned must be in a saleable condition.
Items returned must be unworn/unused with original tags and packaging.
Goods should be packaged so that the item and the brand packaging (if applicable) are not damaged in transit. chromeheartshop.us does not accept responsibility for items damaged in transit.
You are responsible for the return postage costs unless an item has arrived faulty or damaged.
We strongly recommend using a mail service (with insurance where appropriate for goods value) and retaining proof of postage. chromeheartshop.us does not accept responsibility for items lost in return transit.

If an order that meets these conditions is returned, your return may be accepted and returned to you, or a reduced refund may be offered.

Damaged or faulty goods

If your order arrived damaged or you’re having problems with a product you’ve bought, please contact us as soon as possible.

We will require an image or video showing the damage, fault, or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:

We can provide a replacement.
We may offer a discount to keep the goods with minor damage.

If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund. We can collect the goods or provide you with a free returns label. However, if we can’t collect the item or provide a free return label, we will refund reasonable return postage costs upon providing a copy of your return postage receipt.

Refusing delivery

Suppose you refuse to accept delivery of all or part of your order (where the products or packaging are not damaged or defective). In that case, any fees incurred by the retailer due to a refused package may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted, the item is awaiting collection from a postal depot, and the item has not been collected and returned to the sender.

Refunds

You will be refunded within 30 days of receiving the goods.
If we offer to collect the goods, you will be refunded within 30 days of cancelling your contract.
You will receive an email once the products reach us and are accepted for return.
Refunds will be issued using the same means of payment initially used to purchase the goods.